Returns & Exchanges

Due to the perishable nature of our fresh-baked cookies, we are unable to accept returns or exchanges once an order has been shipped. If your order arrives damaged or incorrect, please contact our team within 24 hours of delivery so we can make it right.

1

Inspect Your Delivery

Upon arrival, please immediately inspect your package to ensure all cookies are present and the packaging is intact.

2

Capture Documentation

If there is an issue with your order, take clear photos of the shipping label, the exterior box, and the damaged or incorrect items.

3

Contact Customer Support

Email our support team at [email protected] with your order number and the photos you captured to initiate a resolution.

4

Resolution Process

Our team will review your claim and, if approved, will issue a replacement shipment or a store credit for the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing